Help & FAQs

Answers to the questions we hear most.

How long does delivery take?

Same-day delivery is available within Malé for orders placed before 4pm. Hulhumalé and Vilingili are next-day, and other islands ship by freight (2–5 days).

What payment methods do you accept?

We accept cards, cash on delivery, and bank transfer. All card payments are handled by a secure payment provider — we never store your card details.

What is your returns policy?

14-day easy returns on unused items in their original packaging. Refunds are issued to your original payment method within 5 business days.

Can I order without an account?

Yes — guest checkout is available. You only need an email so we can send your order confirmation. Creating an account lets you track orders and check out faster.

How do I track my order?

Sign in and open “My account” to see every order and its status: confirmed, paid, dispatched and delivered. Guests receive updates by email.

Do you offer promo codes?

Yes — enter a valid promo code at checkout to see your discount applied before you pay.

Still need help?

Contact support